FAQ

As a (nearly) paper-free conference, the Conference Guide app is your main source of information about the conference. You can check the updated conference program, view maps and location info, mark your favorite sessions, and connect with other participants. During the conference, we will also share real-time updates and announcements through this app. Make sure to download it before the conference starts. 

Please follow these instructions to download the app:

1. Download the Ex Ordo app on your phone from either the App Store (iOS) or the Google Play Store (Android) 
2. Once the app is installed, click the Ex Ordo icon that now appears on your phone screen. 
3. The app will ask you to create an account. If you would like to receive notifications from the conference organizers and interact with other users of the guide you have to log in. NOTE: You have to create a new account for logging into the mobile guide. Your Ex Ordo abstract submission credentials won't be recognized in the mobile app. 
4. To find the guide for the ISIE2023 conference, type isie2023nl into the search box 
5. The requested Passphrase is: isie2023nl 

To pick up your conference badge, please show your conference ticket PDF with the QR code that you received by email when you registered at the reception desk. 

The reception desk locations and hours:

• Saturday 1 July from 12.00-17.00 in Kamerlingh Onnes Building (KOG)
• Sunday 2 July from 08.00-12.00 in Stadsgehoorzaal (SGZ)
• Sunday 2 July from 14.00-18.00 in Kamerlingh Onnes building (KOG)
• Monday 3 July from 08.00-18.00 in Kamerlingh Onnes building (KOG)
• Tuesday 4 July from 08.00-17.00 in Kamerlingh Onnes building (KOG)

Please keep your badge visible throughout the conference.

Please find here the practical information:

• Please coordinate with the chair of your session at least 15-10 minutes before your session starts. The chair will introduce you and keeps track of the session time. 
• Please go to the assigned session room and upload your presentation to the desktop computer in the room at least 10 minutes before your session starts. Make sure to bring your presentation on a USB stick. 
• If you wish to use your own laptop, make sure to prepare and check its connection in advance, coordinate beforehand with the session chair and help staff to ensure enough time to switch between computers. Bring your own connector dongle if your computer doesn’t have a VGA or HDMI connection. 
• Help staff are available in every session room to support you to get your presentation ready on the screen and for technical support where needed.  
• A wireless presentation controller is connected to the room’s desktop computer in every session room. 

You are invited to share the PDF versions of your posters and oral presentation slides, and browse other attendees presentation files too. Step-by-step upload instructions are available. Please confirm your IP, distribution, sharing rights, etc. of your work before uploading your files. The conference organizers cannot take responsibility for this. 

Please find here the practical information for the poster sessions:

• The Pieterskerk is open on Sunday 2 July and Monday 3 July from 08.00 am to hang your poster before the session is starting at 13.00 pm.  
• Hang your poster only on the board with the matching ID address code. Your code is in the detailed program as well as in this online list. Please make sure you hang up your poster on the day you are presenting! It’s not possible to hang up your poster the day before. 
• Help staff are available to support you during these times. 
• The recommended format for the poster is A0 portrait (84,1 cm width x 118,9 cm height).  
• Please make sure to print your poster beforehand.  
• There are several print shops in Leiden where you can order and print your poster, including:
• https://printerette.nl/   
• https://www.copycopyleiden.nl/en/service/posters/  

Use the detailed poster session maps and posters lists to find your way through the topical ‘neighborhoods’ of posters within the venue. The poster sessions are nearly 2 hours long and include lunch on-site, so understandably poster presenters may not always be found next to their posters. Poster presenters: please take sufficient rest, and include your contact information on your posters.

The format for the poster is A0 portret (dimensions 84,1 cm x 118,9 cm or 841 mm x 1189 mm).

We recommend the following print shops in Leiden where you can order and print your poster:
https://printerette.nl/  
https://www.copycopyleiden.nl/en/service/posters/ 
https://printerette.nl/Posters 

Please make sure to order your poster on time. You are responsible for this yourself.

• Long format oral presentations: 10-minute presentation + 5-minute discussion.
• Short format presentations: 5-minute presentation + 2-minute discussion

Included in the conference ticket is the ISIE2023 conference from 2 to 5 July 2023 with lunch.

If you have an urgent matter during the conference days, please call +31 85 401 3986. This number is available from Saturday 1 July until Wednesday 5 July from 08.00-18.00 pm. If you have other questions with no urgent matter, please email isie2023@crawfield.nl 

For accompanying persons, we’re organizing a walk through Leiden City Centre on Monday 3 July from 14.00-15.00 pm. Our knowledgeable colleagues at Leiden University will take you around the historical city center of Leiden to enjoy its sights, monuments, parks, cafés and shopping areas. If you want to join this walk, please let us know by email to isie2023@crawfield.nl at the latest by 2 July. The walk will start from the Kamerlingh Onnes Building, Steenschuur 25 in Leiden. 

There are many options to rent a bike in Leiden. A circular option is to go for easy fiets. They offer a wide variety of from regular city bikes to e-bikes etc. One note of caution though. Riding a bike in Leiden can be quite challenging, not because of the hills but because of the traffic. Especially during rush hours, the city is packed with a complex mix of cars and buses, many bikes & e-bikes, and pedestrians, and none of them seem aware of any traffic rules. So only rent a bike if you are comfortable on a bike and even then please be very careful! We have had quite a few fresh foreign students end up in accidents in the first couple of weeks.

The final registration to participate is on 12 June 2023.

The final date to register for the excursion is on 12 June 2023.

No, this is not possible. After registration, you can request an invoice through the system.

Please find here the conference terms and conditions including the cancellation policy.

Please send an e-mail with your order number, proof of payments and change to isie2023@crawfield.nl